FAQ
Welcome to the CK Studios New York FAQ page. Here you will find answers to the most common questions about orders, shipping, returns, and payments.
If you cannot find the answer you are looking for, please feel free to contact our customer support team.
1. How long does delivery take?
Our typical delivery timeline is as follows:
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Order handling time: 1–2 business days
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Transit time: 6–8 business days
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Estimated total delivery time: 7–10 business days
For more detailed information, please review our Shipping Policy.
2. Do you offer free shipping?
Yes. CK Studios New York provides free shipping on all orders delivered within the United States.
Shipping costs for international orders are calculated during checkout depending on the destination.
3. Where is CK Studios New York based?
CK Studios New York is a United States–based online fashion store offering carefully selected products to customers worldwide.
4. What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact our customer support team as soon as possible. We will arrange a replacement at no additional cost.
Returned items must be reported within 30 days of receiving your order.
5. Can I cancel my order?
Yes. Orders may be cancelled before processing begins. In most cases this is within 24 hours after placing the order.
If you need to cancel your order, please email us as soon as possible at Info@ckstudiosnewyork.com
6. What is your return policy?
We offer a 30-day return period from the date your order is delivered.
Items must be unused, in their original condition, and returned with all packaging, tags, and accessories.
Full details can be found in our Return & Refund Policy.
7. When will I receive my refund?
Once your returned item has been received and inspected, your refund will be processed.
In most cases, the refund will appear on your original payment method within up to 7 business days, depending on your bank or payment provider.
8. Do your products come with a guarantee?
Yes. We offer a 30-day satisfaction guarantee on all purchases. If there is an issue with your product, our team will work with you to resolve it quickly.
9. How can I contact customer support?
You can reach our customer support team by emailing:
Our team aims to respond to all inquiries within 1–2 business days.
10. Do you ship internationally?
Yes. CK Studios New York accepts orders from customers worldwide.
Please note that free shipping currently applies only to deliveries within the United States.
11. Do you have a physical store?
No. We operate as an online-only store, which allows us to offer competitive pricing and a carefully curated selection of fashion products.
12. Can I place a bulk order?
Yes, we accept bulk and large orders for businesses or organizations.
Please contact us at Info@ckstudiosnewyork.com for more information.
13. How do exchanges work?
If you would like to exchange an item for a different size, color, or product, please contact our support team. We will guide you through the exchange process.
For full details, please refer to our Return & Refund Policy.
14. How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. This allows you to follow your shipment and see the latest delivery updates.
Contact Information
Store Name: CK Studios New York
Warehouse Address: 945 Madison Ave, New York, NY 10021, United States
Business Address: Derk Wiggerstraat 8, 6717 JV Ede
Email: Info@ckstudiosnewyork.com
Phone: +1 929 604 7569
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time:
We aim to reply within 1–2 business days.